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Store Policies

Privacy Policy:

The security of our customer's personal information is very important to us here at Charisma Jewelers. Your information is protected both online and off-line. Your name and address are used to set up your account and to process your order. This information is never sold to any 3rd parties. The only time that we will disclose personal information is if law requires us. Periodically we will share general information about our web site with our web consultants, and our advertising consultants. We do not share any personal information at any time.

Links:

This website may contain links to other websites. Please note that Charisma Jewelers is in no way responsible for the content or policies (including privacy policies) of other websites. Please read the privacy statements of any such sites carefully in order to better understand their policies.

Information about our website:

At Charisma Jewelers, our objective is to provide our customers with as much information and detail about our products as possible. Images of products may be enlarged to show detail. All carat weights in diamond jewelry are approximate.

In the unlikely event that data is displayed incorrectly in our system, we reserve the right to correct and/or modify data and prices without notice. We do not honor incorrect prices.

We apologize for any inconvenience this may cause. If you have any questions, please do not hesitate to contact one of our consultants at 1-800-908-9980 or charisma@charismajewelers.com

We guarantee that all of our diamonds are from legitimate companies not involved in funding conflict and compliance with UN restrictions. We hereby guarantee that the diamonds are conflict free based on personal knowledge and/or written guarantees.


PRODUCT POLICIES AND NOTICES:

Ring Size:

We stock our ladies rings in sizes ranging from 6 to 7, and our men's rings from 10 to 11. All rings ordered in a specific size are considered special orders.

If your Charisma ring does not fit, we will resize it free of charge within 30 days of picking it up as long as the ring was not specially ordered in a specific size. In the situation of a special order, there will be a resizing charge. Resizing will typically take approximately 7-10 business days.

Return Policy:

Returns on in stock merchandise must be made within five (5) business days for a refund or within thirty (30) days for an exchange or store credit. For transactions made in cash or by check, refunds will be issued in check form. Credit card transactions will be credited back to the card originally used.

Special orders, custom orders, trade-ins, worn items or altered items are not returnable.
Any work performed on merchandise by anyone other than Charisma Jewelers voids the warranty. If you choose to get store credit for the item that is returned, a credit slip will be issued with no expiration and may be used for any future Charisma Jewelers purchase. Store credit slips are not redeemable for cash.

Trade-in Policy:

In the future if you would like to upgrade any diamonds purchased from Charisma Jewelers, we will entitle you to full credit for the diamonds towards the purchase price of any diamonds of greater size and value within the same category.

Lifetime Warranty:

Charisma Jewelers will repair or replace any jewelry item that has not held up to daily wear due to manufacturing defects.

Charisma Jewelers will stand behind these guarantees as long as you maintain your original sales receipt and there is no damage or tampering to the setting.  All repairs and alterations, including sizing, must also be performed by Charisma Jewelers to keep the warranty valid.

Layaway:

We are proud to offer a variety of payment options including layaway for your convenience.

Our layaway program is for six (6) months with a payment due each month. There is an initial deposit required of 20% for stock merchandise in store at the time of the purchase or a 50% non-refundable deposit for special orders or custom merchandise.

Cancellations of stock layaways must be made within five (5) business days for a refund or within thirty (30) days for store credit. Upon 30 days default of layaway payment or customer cancellation of layaway, the merchandise will be returned to stock with a service charge of 10% of the total price. The remaining deposit will be given in store credit. All special orders and custom merchandise are not returnable.

Financing Options:

We proudly offer financing options up to 12 months with no interest with approved financing. You deserve and will receive fast decisions on all applications. All financing is processed through Wells Fargo and requires no down payment. We are happy to extend credit up to your desired amount. We can even customize a plan for you combining any methods of payment; just let us know how we can help!

(585) 227-7700 -or- (800) 908-9980

charisma@charismajewelers.com